If you're not sure, install Password Sync on all of your domain controllers. On Microsoft Windows Server 2008 and above, you only need to install Password Sync on writable domain controllers. You have installed Password Sync successfully on all of your domain's Microsoft Active Directory servers (domain controllers).If some users' passwords aren't synchronized, make sure: Check the Password Sync service has started by running the command: sc query "Password Sync".Then, restart the machine so the DLL loads. Verify the DLL is registered and the edition (32-bit or 64-bit) matches the system. If it isn't listed, the DLL isn't loaded. The process "lsass.exe" should be listed in the results. Verify the Password Sync DLL is loaded by running the command: tasklist /m password_sync_dll.dll.The output should include the text password_sync_dll. Check the Password Sync DLL is registered on the machine by running the command: reg query HKLM\SYSTEM\CurrentControlSet\Control\Lsa /v "Notification Packages".If you aren't using a proxy server, but are encountering proxy-related issues, run the command: bitsadmin /util /setieproxy networkservice no_proxy.Copy your current user's proxy settings to the system-wide proxy settings by running the command: netsh winhttp import proxy ie.Authenticated proxy servers are not supported. It's OK if this page shows a Google error or displays "Not Found." Make sure the page doesn't show a certificate error or any requests for proxy authentication. Check you can access using Microsoft Internet Explorer, the Chromium-based version of Microsoft Edge, or the Google Chrome browser.Restart the server after installing Password Sync.Make sure the correct version of Password Sync (32-bit or 64-bit) is installed on the server.To do so, run the command nltest /dclist:, replacing with the name of your Active Directory domain.Ĭomplete these steps on each domain controller Make sure you're a member of the Domain Admins group.(Optional) Depending on your system, you might need to right-click Command Prompt and click More Run as administrator.In the Start menu, click Windows System Command Prompt.Get details on where to find your trace log files. Google Workspace Support does not offer support for the Password Sync Support Tool. Most issues can be identified within a few moments of submission. Submit your trace logs to the Google Admin Toolbox Log Analyzer. Once you run the Password Sync Support Tool, you’ll get a ZIP file containing your logging information. It connects to all writeable domain controllers in your domain and gathers the information listed in the manual troubleshooting step below (except for network connectivity tests). Learn moreĭownload and run the Password Sync Support Tool (an open-source tool by Google) to gather Password Sync logs and troubleshooting information from all domain controllers. You meet all the system requirements and your domain controllers are set up correctly.If you're experiencing issues with setting up Password Sync, review these solutions to common issues.
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